Ski holidays
Overview
Hundred Hills offered ski holidays in Val d’Isère and Tignes, France. It was comprised of three chalets with seven staff, providing accommodation and meals for 30 guests.
My role was reponsible for the guest experience and business systems.
Brand experience
The complete journey a guest has from search engine to arrival at the airport, from breakfast to après ski and their evening meal and bed time, to returning home.
- visual identity
- interior design
- staff uniforms
- wayfinding
- signs
- website
- in-chalet information system
- welcome packs
- marketing
- business cards
Business solution
Bespoke system with public, guest and back-office functionality.
- Guests
- room reservations
- airport transfers
- lift passes
- ski hire
- ski lessons
- dietary requirements
- payment processing
- Staff
- booking management
- guest information
- problem reporting and tracking
- staff handbook
- Public
- resort guide
- flight and transfer information
- special offers
- Management
- booking management
- specials
- problem tracking
